Jun 22, 2022
Extreme, among those over 65 with expenses between €2,000 and €4,000, women spend twice as much as men. According to the study, the average cost per purchase in Spain is slightly above that of France and 17.6% below that of Germany. Regarding spending by channel, the usa phone list concludes that Spanish consumers spend 18% more per purchase in the digital channel than in the physical store. In addition, 58% of online shoppers usa phone list buy more through this channel in the future compared to 41% in Germany and 50% in France. purchase frequency The majority of Spanish consumers (68%) buy more than 5 times a year and women buy more frequently than men. This percentage is higher than that of Germany and France (60% both countries). Among those who buy more frequently, the highest adoption of digital channels is found in young women between 14 and 17 years old. Each of these companies began to put on the table all the alternatives and solutions to tackle and solve the origin of the problem. However, the triggering of their respective reputational crises had effects that in some cases last over time, causing the loss of trust of many of their clients and consumers. As part of a negative usa phone list , the latter become the loudspeaker and the most damaging critic against the company's own image. Criticism and unfavorable usa phone list opinions that begin to spread virally and that can become the beginning of uncontrollable chaos. At this point, usa phone list departments have the great challenge of working without delay to recover some of the lost ground and recover both the reputation and the trust of consumer customers. And of course, at the present time, communication through the Internet, online advertising and social networks also play an important role as useful tools to combat and curb the negative effects of this type of crisis, so whatever Whatever the origin, every brand should have a 2.0 action protocol. Consumers value -in this order of priorities- factors such as speed (80%), ease of payment (78%), knowledge (78%) and treatment (77%) of our employees, comfort (77%) , that we have the latest technologies (73%) and human interaction (68%). Technology, yes, but also the human factor In this basket, the value usa phone list technology is evident. In fact, the study includes a list of activities in which consumers expect a greater digital experience, such as when usa phone list a doctor's appointment, voting, booking a hotel, checking-in luggage. But technology alone is insufficient and should not be seen as a solution in itself, but as an enabler. Consumers demand, more and more, the human factor and the interaction of people. 75% of those interviewed ask for more interaction with people in their customer experience in the coming years. Or what is the same, Airlines, health, pharmacy and retail, the worst in customer experience In a market as sophisticated as the United States, only 49% of consumers say that companies offer them a good costumer experience.